FREQUENTLY ASKED QUESTIONS

ABOUT THE SHOP

No, we don’t have any store(s) at the moment. You can only buy the jeans through our online webshop. This way we can keep our and your costs down as we don’t need to pay a middle man.

We understand that you want to make sure the jeans fit perfectly. That’s why we integrated the ‘Help me find my size’ tool. Via this tool you can put in some measurements from a (non stretch!) pants that you already own and that fits. The tool will then suggest the best corresponding HNST size. You can also just view the measurements of the various sizes by clicking the ‘Help me find my size’ button.

If however, the jeans you ordered does not fit perfectly, you can return your item free or charge and we will get you a new one. Making your ass look fabulous in our jeans is our top priority.

Products that are in stock are shipped within 3 working days. Depending on your location, this could be a couple more days.

We do charge shipping costs as sending stuff does cost money unfortunately. You are however rewarded with a voucher that, depending on your location, completely or party covers this cost when you return the empty RePack packaging so it can be reused. This is very easy and free of charge. After you have returned the RePack, you receive a voucher worth € 10 on your next HNST purchase or a 10% discount with various cool and sustainable brands. You can find the overview here.

The shipping costs and conditions depend on your location. We differentiate between 3 zones:

Zone 1: Belgium, The Netherlands, Luxembourg, Germany, France 
Shipping: € 10
Exchange: free with no extra shipping cost
Return: free within 14 days after delivery

Zone 2: other countries of the E.U.
Shipping: € 15
Exchange: free, shipping at own cost
Return: free within 14 days after delivery, shipping at own cost

Zone 3: rest of the world
Shipping: € 35
Exchange: free, shipping at own cost
Return: free within 14 days after delivery, shipping at own cost

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